Pets

We currently deliver to all areas of the United Kingdom, however we are looking to expand this in the near future, so watch this space!

Yes, we offer free delivery on orders above £49.99.

We accept all major debit and credit cards, PayPal, Klarna, Clearpay, and more. For any other payment methods support@marcopaul.co.uk can help.

Unfortunately, we are unable to remove items from an existing order once processed, instead please return unwanted items once you receive your order. You can initiate a return once you receive your order.

If your item is damaged or faulty please get in touch through the contact us page or at support@marcopaul.co.uk

We would then advise you to return your damaged or faulty item to:

SHS Trading Ltd
12 Dunnet Way,
East Mains Industrial Estate,
Broxburn,
West Lothian.
EH52 5NN

Please include a copy of your details, including your name, delivery postcode, reason for the return and a contact telephone number, so we know who has returned the item and are able to get a refund issued for you.

Please note when you are returning an item it must be returned in the same condition that you received it in. Please do not write on the box and if you need to tape the boxes, please only use clear tape as both brown tape and duct tape damage the packaging.

We’re most responsive between 10am-4pm Monday to Friday, and will be happy to help you within those times.

Garden Mile, Dunnet Tools, and Marco Paul are our two main brands of SHS Trading Ltd. Garden Mile is the face of our garden & outdoor products, Dunnet tools specialises in DIY & Tools, and Marco Paul is our flagship brand for all products. To learn more about our story, please check out our about us page.

We strive to get all orders to our customers within 3-5 working days, your order may arrive via Royal Mail tracked or one of our trusted courier services. All tracking information will be made available to you upon purchase so you can check the progress of your order.

If you have selected next day, we will despatch it the same working day if it is ordered prior to 12 noon and it is ordered to be delivered the next day. If ordered after 12, it will be despatched the next working day.

Of course, discounts are available to our newsletter subscribers, sign up here to get 10% off today! Plus, our brand new rewards programme Paul Points.

We also offer discounts to trade customers, find more on our trade discounts here.

We will update you via email of the status of your order. If you have any further questions about your order our customer service team are always happy to help

Paul Points are points you can earn through purchases and receive amazing rewards! If you collect these points you will have the opportunity to unlock exclusive rewards as a token of our appreciation for your support.