Privacy Policy

Marco Paul is part of SHS Trading which includes Garden Mile and Marco Paul Interiors. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Marketing
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities
What data do we collect?

Marco Paul collects the following data:

Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide Marco Paul with most of the data we collect. We collect data and process data when you:

Register online or place an order for any of our products.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser’s cookies.

How will we use your data?

Marco Paul collects your data so that we can:

Process your order and manage your account.
Email you with new products ranges, news and special offers on other products we think you might like.

How do we store your data?

Marco Paul securely stores your data on our local server.

Marco Paul will keep your info (Name, email, address, etc) for the duration we are in operation unless asked to be removed.

Marketing

Our Company would like to send you information about products of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Marco Paul from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please click here.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]

Call us at: 01506411825

Or write to us: 12 Dunnet Way
Broxburn EH52 5NN

Shipping
Please note we are currently limited to shipping only within United Kingdom.

Shipping is free of charge.

Our shipping method is Tracked 48 hours service.

At the moment we do not offer International Shipping and we aim to make this available in the very near future.

Returns Policy
If you are not entirely satisfied with your purchase, we’re here to help. You can create your returns label here.

Returns:

You have 60 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Please package the product securely for collection.

We ask that you look after the product whilst it’s in your possession and that when you return the product to us you also let us have all the original packaging, tags, labels and accessories.

Refunds will be processed within 8-10 working days of the goods being received by us.

If your product arrives damaged or is faulty:

If any of our products arrive damaged or faulty, please contact us as soon as possible so that we can rectify the problem to your satisfaction.

If you would like to exchange or replace a product:

Please contact us.

Return charges:

If you are returning a damaged or faulty product, we will pay for the cost of your return. If your return is for any other reason, you will be responsible for the cost of returning the product to us.

Please note that if you do not return the product to us within 28 days of cancelling your order, you will be responsible for our costs in recovering that product from you.

If you are returning all of your order, we will refund the original delivery charge (if paid) in full.

Obtaining your refund

If you are entitled to a refund, we will refund you directly onto the card that was used to make the purchase.
Refunds for products purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

And finally:

Nothing in this policy affects your statutory rights.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Marco Paul uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in
Understanding how you use our website
Show promotions that we think will be of your interest

What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:

Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites
The Marco Paul website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 14th December 2022.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: [email protected]

Call us: 01506411825

Or write to us at: 12 Dunnet Way
Broxburn EH52 5NN